Refund Policy

Last updated: August 2026

At The Accounting Agency, we are committed to delivering high-quality accounting and bookkeeping services. We stand behind our work and want every client to feel confident in their investment with us. Please read our refund policy carefully.

Service Satisfaction

If you are not satisfied with the services provided, we encourage you to contact us within 7 days of receiving your deliverable so we can address your concerns. We will work with you to correct any errors or issues at no additional charge.

Monthly Retainer Services

For clients on a monthly retainer (bookkeeping, payroll, etc.), cancellations must be submitted in writing at least 14 days before the next billing cycle. Fees already charged for the current billing period are non-refundable, as work for that period has already commenced.

Project-Based Services

For one-time or project-based engagements (e.g., tax preparation, catch-up bookkeeping), a deposit may be required to begin work. This deposit is non-refundable once work has started. If a project is cancelled before work begins, the deposit will be refunded in full.

Errors & Corrections

If an error is made on our part, we will correct it promptly and at no additional cost to you. Our commitment to accuracy means we take full responsibility for mistakes attributable to our team.

Contact Us

If you have questions about this policy or would like to discuss a specific situation, please contact us. We are always happy to find a fair resolution.